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Faq

TRACKING INFORMATION

DHL will send you an email with your tracking number once the package is prepared and picked up at our warehouse. You can follow it at: 

http://www.dhl.com/en.html

If your tracking link does not work try it again later as it normally takes some hours to DHL to register the tracking information. Please note that DHL only works on business days.

If your order pass through customs, we are not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.

ESTIMATE TIME OF DELIVERY AND SHIPPING FEES

Spain1-2 business days4,95€
Canary Islands3-5 business days4,95€
Portugal3-5 business days4,95€
Germany3-5 business days6,95€
United Kingdom3-5 business days9€
Greece3-5 business days6,95€
Italy3-5 business days6,95€
France3-5 business days6,95€

RETURNS AND REFUNDS - More information. 

If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to contact@wolfnoir.com

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).

RIGHT OF WITHDRAWAL FORM WOLFNOIR AND SUN, S.L

Calle Santiago Ramón y Cajal 37, 1º planta, Polígono Industrial, 03203, Elche (Alicante)

Phone Number: +34 865600107

E-mail: contact@wolfnoir.com

I hereby declare that I renounce on my sunglasses acquisition contract on:

– Ordered the________of_________of________/ received the ________of_________of_________ [state date of contract/date of delivery of the order]

– _____________________[Name of the customer]

– _____________________[Customer's address]

Date

WOLFNOIR LENSES PROTECTION

Wolfnoir polarized lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Wolfnoir sunglasses meets the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

SUNGLASSES CARE

You can use your Wolfnoir poach to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

MEASURES

The Hathi and Hathi Ace are: 4,5cm (wide lens) 14,3cm (temple) y 1.8cm (bridge)

The Kyba is: 5,3cm (wide lens) 14,5cm (temple) y 2,1cm (bridge)

The Uttica is: 4,8cm (wide lens) 14,5cm (temple) y 1,8cm (bridge)

The Kiara KIDS is: 4,6cm (wide lens) 12,9cm (temple) y 1,3cm (bridge)

The Hathi KIDS is: 4,4cm (wide lens) 12,9cm (temple) y 1,8cm (bridge)


ACCEPTED PAYMENT METHODS

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.

WHEN TO CONTACT PAYPAL

You can make your enquiry sending an email to contact@wolfnoir.com. Remember, the estimated time of response is 24-48 business hours.

WHERE ELSE CAN I BUY WOLFNOIR?

You can find them at El Corte Inglés and at Soloptical stores. (We cannot ensure full availability on such stores)

I WANT TO SELL WOLFNOIR AT MY STORE

If you are interested in becoming an authorized retailer of Wolfnoir please write us at retail@wolfnoir.com

WOLFNOIR AS SPONSOR

Wolfnoir proactively seeks athletes to endorse the brand. Unsolicited Wolfnoir sponsorship requests are not accepted.

WOLFNOIR DONATES

Wolfnoir gives products for good causes. Please contact us via email (contact@wolfnoir.com) in order to see how can we collaborate.

I WANT TO WORK IN WOLFNOIR

If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (contact@wolfnoir.com).

COMMERCIAL AND SWEEPSTAKES PRIZES

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible by sending an email to 'contact@wolfnoir.com'. Changes and refunds are not accepted.

PROMOTION: “ONE ITEM FOR FREE IN EVERY PURCHASE”.

For limited time, add to cart one or more sunglasses from FLASH SALE Collection and you will choose another one fro free from a selection. Only one item for free in every purchase.

Some cases:

  • Buy 1 item from FLASH SALE Collection and you’ll get one item for free.
  • Buy 2 items from FLASH SALE Collection and you’ll get one item for free.
  • Buy 3 items from FLASH SALE Collection and you’ll get one item for free.
  • Buy 1 item from SUMMER Collection and you won't get any item for free.
  • Buy 1 item from OUTLET Collection and you won't get any item for free.

Promotion valid from 08/02 at 12pm until 08/04 at 12pm. This promotions is not compatible with other discounts.